When a social media app goes down, even briefly, customers flock to complain. Content material creators aren’t in a position to publish, and companies can’t share their typical data. An outage, subsequently, usually causes widespread panic till it’s resolved. And at present, October 20, 2025, Snapchat went down within the early morning hours. Because the firm knowledgeable customers it was “conscious” of the issue, when will it’s mounted?
Beneath, study what we all know to this point about Snap’s widespread outage and the way lengthy it may take to revive the app.
Is Snapchat Nonetheless Down Right this moment?
Snapchat remains to be down for some customers on the time of publication. It began within the early morning hours on October 20, 2025, and the corporate acknowledged the problem on X.com at 7:58 a.m. ET.
“We’re conscious that some Snapchatters are having points,” Snapchat’s buyer assist account tweeted. It suggested customers to “hold tight” and guaranteed them that they have been “trying into it!”
In keeping with Snapchat’s X account, the corporate was nonetheless encouraging commenters to DM the corporate about points they have been having at round 10:00 a.m. ET.
We’re conscious that some Snapchatters are having points – hold tight, we’re trying into it!
— Snapchat Help (@snapchatsupport) October 20, 2025
When Will Snapchat Be Mounted Right this moment?
Snapchat is at present engaged on the problem, so it’s unclear when precisely all customers will be capable to entry their accounts and use the app. Nevertheless, the variety of reported issues on Downdetector decreased from 22,000 to roughly 10,000 by 9:00 a.m. ET.
Because the app’s shutdown seems to have occurred similtaneously the AWS outage, Snapchat may not be again up till later within the day on October 20. In keeping with Graeme Bragg, a pc networking skilled from the College of Southampton, Amazon “resolved” the “underlying situation” behind its on-line errors however knowledgeable customers that it “will take a while to propagate throughout the web.”
“Amazon’s servers even have a backlog of requests to work by means of, so it’s probably that we are going to see some disruption for the remainder of the day,” Bragg continued, per The Impartial.
Why Is Snapchat Down Right this moment? Contained in the Main Web Outage
Snapchat and several other different expertise platforms — together with Canva, AWS and Amazon’s Ring doorbell app — went down within the early morning hours on October 20 as a consequence of a serious web outage across the globe. Banks within the U.Ok. and airways, together with Delta, reported sudden points due to the outage. Since AWS is a cloud supplier, a number of on-line providers have been hit by the sudden shutdown.
It was later revealed that Amazon’s DynamoDB database confronted an issue, per CNN. Customers complained they may not entry their information as a result of the Area Title System (DNS) encountered an unidentified situation. The DNS is a kind of telephone guide that converts net addresses into IP addresses.
Amazon shortly investigated the problem and introduced that the issue had been “totally mitigated,” although the corporate warned customers that some areas may nonetheless face hiccups with on-line providers.
“The underlying DNS situation has been totally mitigated, and most AWS Service operations are succeeding usually now,” Amazon stated in a press release. “Some requests could also be throttled whereas we work towards full decision. Moreover, some providers are persevering with to work by means of a backlog of occasions similar to Cloudtrail and Lambda.”
Who Owns Snapchat?
Snap Inc. is the proprietor of Snapchat. Regardless that Amazon and its providers have had probably the most points at present, the most important web outage has impacted a number of expertise platforms.